Laundry Pickup and Delivery Platform
How we built a laundry service client a way to take pickup and delivery bookings online, with an admin panel and a point-of-sale app for the counter.
Snapshot
| Domain | Laundry / on-demand local services |
|---|---|
| Role | Customer website, mobile app, admin panel and POS |
| Platforms | Web, Android, iOS |
Slot-based booking
Pickup and delivery slots with daily limits and holiday blocking, so the shop never takes more orders than it can process.
Repeat customers
Reorder, reschedule, memberships and promo codes make it easy for regular customers to book again.
Counter and back office
An admin panel and a separate POS app cover today's orders, staff attendance, the cash drawer and customer chat.
The problem
A laundry service client wanted customers to book pickup and delivery online instead of by phone, while the shop kept control of how many orders it could handle each day. Pickup and delivery windows had to respect daily capacity and holidays, service had to be limited to the areas the business actually covers, and pricing had to handle add-ons, promo codes and memberships. At the counter, staff needed a point-of-sale tool for walk-in orders, plus a simple way to track attendance and the cash drawer.
The solution
We built the platform in four parts: a customer website, a Flutter mobile app, an admin panel and a separate POS app for the counter. Customers sign in with a one-time code, pick a pickup and delivery slot, add services and add-ons, apply a promo code and pay by card. They can cancel, reschedule or reorder a past order in a few taps, download PDF invoices and chat with the business. Admins set slot limits per day, block holidays, define the service areas the business covers, and manage pricing, promos and memberships. Push notifications keep customers updated as orders move along.
Milestones
- Booking flow, slots and service areas
- Payments, invoices and promo codes
- Customer mobile app for Android and iOS
- Admin panel and POS app
- Ongoing releases and maintenance
Stack
- Laravel for the customer website and admin panel
- Separate POS application for counter staff
- Flutter and Dart mobile app with Provider
- Firebase push notifications
- Card payments
- PDF invoice generation
Timeline
The web platform and the mobile app are developed and maintained in regular releases.
Outcomes
- Customers book, cancel, reschedule and reorder pickups without calling the shop.
- Daily slot limits and holiday blocking keep bookings in line with real capacity.
- Service areas set by the admin keep orders to the places the business covers.
- Staff handle counter orders, attendance and the cash drawer in a dedicated POS app.
- Customers get PDF invoices and can message the business from inside the app.
Capabilities
- Pickup and delivery booking with time slots
- Cancel, reschedule and reorder
- Daily slot limits and holiday calendar
- Service areas set by the admin
- Pricing with add-ons, promo codes and memberships
- OTP sign-in
- Card payments with PDF invoices
- Order history with order statuses
- Customer to admin chat
- Push notifications
- Admin panel
- POS with staff attendance and cash drawer
Screens
Frequently Asked Questions
Can you build a laundry pickup and delivery app?
Yes. We built a platform for a laundry service client with a customer website, a Flutter mobile app, an admin panel and a point-of-sale app, so customers book pickup and delivery slots online and staff run the counter.
Can the app stop the shop from taking too many orders?
Yes. Admins set a limit on pickup and delivery slots for each day and block holidays, so customers can only book times the shop can handle.
Can regular customers reorder or reschedule?
Yes. Customers can cancel, reschedule or reorder a past order in a few taps, download PDF invoices, apply promo codes and join membership plans.
What technology do you use for apps like this?
We use Flutter for the Android and iOS app, Laravel for the customer website and admin panel, and Firebase for push notifications.
How do I start a project like this?
Book a free discovery call at https://calendly.com/xenonapps, and tell us how your customers book today and what your counter staff need.
Building something similar?
Free scoping call with our team. Book Calendly, call, email, or send a short brief.